Shipping policy
Please read below for all details related to shipping, returns, refunds, exchanges, and other useful information. Please contact us at support@arialamps.com if you have any questions.
Shipping
What is your lead time?
Order delivery time = Order preparation time + transportation time
Order preparation time：
We offer free shipping on all orders.
Estimated Delivery = Processing Time + Transit Time
Processing Time: 3-7 business days
Delivery Time: 6-12 business days (for items under 30")Please Note:
For large items (over 30"), sea freight will be used, and shipping typically takes 4-6 weeks.
Some intricate designs or oversized items may require longer processing time (7-15 business days) due to craftsmanship.If your project is time-sensitive, please contact our customer service team for expedited optionsWe appreciate your understanding and patience, and we are committed to ensuring your items arrive safely and on time.
By sea to door, it takes about 40~45 days (For oversized items, we will use sea transportation. Please be patient and wait. Maritime transportation is conducive to ensuring the stability of the product transportation process.)
Changes to estimated delivery date.
We, or our delivery partner(s), will notify you of reasonable changes to the estimated delivery date where events outside of our or our delivery partner’s control delay or prevent delivery from taking place at the original estimated date and/or time. Delivery of the Products will take place when we deliver them to the address that you gave to us.
I need an item by a certain date!
Though we try our best to accommodate deadlines, we cannot guarantee arrivals by a certain date. As soon as the parcel leaves our doors, it is in full discretion with the courier company to deliver your order timely. We ask that you purchase well ahead of your deadline to avoid any unexpected delays.
We can offer to expedite the shipment with DHL or Fedex. Please obtain a quote from us before you order. many cases, if the order is expedited, it can be received within 5-7 days at the earliest.
If the order did not arrive by a certain date, we cannot refund an order while it is in transit. The order will need to be returned to us in order to process a refund.
How much does shipping cost?
All our packages are free shipping, if you need faster shipping service, please contact our customer service team in advance.
Tax:
Express: Customer are responsible for tariffs and customs fee.
Ocean Shipping: We will pay tariffs and customs fee for customers.
Shipping and order confirmation
After placing your order, you will receive an email order confirmation and a second email after your order has shipped. Tracking number will be provided when available (tracking number will be activated within 24 hours). Due to differences in state tax laws, we cannot change the shipping address once an order has been placed. And orders that have already been placed or are in transit cannot be cancelled. Please understand, thank you. Therefore, please make sure that all your shipping information is correct before placing an order.
How can I track my order?
Our delivery times start from the moment the order is accepted and include a 24-hour period, your item will be processed and shipped within the business day. Please note: During the promotion period, this may take longer.
The moment the package leaves the warehouse, a tracking number will be sent to you with the contact information you provided. Using the tracking number, you can check for updates on the location of your package.
*Please note that the tracking number must be the same as the shipping service company.
If you are still unable to track your order, please contact us.
Contact us
Phone: +1 (562) 600-5543
Email: support@arialamps.com