Q: I have a high ceiling? Can I customize the length of the rods or the length of the cord?
A: If the height of the ceiling is very high, you need to confirm the length of the rods, cord, and chain with our customer service.
Q: How long does it take to get shipping information?
A: A: Generally, the products will be handed over to the logistics company after processing. It will take 1-3 days to receive the logistics information after the products are handed over to the logistics company.
Q: Can I get a full refund because of quality issues?
A: We support full refunds due to quality issues. (Pictures are required as evidence)
We will also give you options.
1). We send you a new replacement product
2). If you don't like it anymore, we'll give you a full refund.
Q: Do you replace parts damaged during shipping free of charge?
A: Yes, we will give you free replacement parts if there is a defect in shipping or manufacturing. But you need to provide some photos and videos to prove the product is faulty.
Q: After I receive the lamp, can I return it if I don't like it?
A: We support a refund after you receive the product, but you need to ship it to our designated shipping address at your own expense, and we will start refunding after we receive the product. After checking that there is no problem, we will start refunding. Our refund will deduct our shipping cost and refund the principal amount of the product. To ensure your interest and reduce the loss, we have a good plan as follows. We will take pictures and video before shipping, and we will ship it to you after you are sure you like it, but you need to make a note or contact customer service support when you place your order to explain the situation.
Q: Why are your prices so cheap?
A: We focus on online sales. So our costs are reduced. Our products come from our factory. Therefore, we maintain reasonable prices while providing our customers with the highest standards of product quality.