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Trade And Business Services
If you’re an architect, designer, or developer, enjoy a trade program that gives you unparalleled access to source Arialamps pieces at great prices.
Arialamps is pleased to offer more affordable discounts and better service to our trading partners.
Our trading partner program is open to interior designers, upholstery designers, architects, as well as real estate agents, developers and other professionals.
Welcome to join us! Please contact us for further info.
Our contact information:
Email: support@arialamps.com
Phone: +1 (909)291-5189
Whatsapp：+1 (909)291-5189
SHIPPING
Arialamps offers free shipping on all orders.Please make sure that the shipping address you fill in is accurate, changing your address will be a hassle.Total delivery time includes factory processing time as well as shipping time.
Shipping time is 3-7 business days.
Courier Company: UPS,DHL
If you need expedited shipping for extra charge, please contact customer service.
For more shipping information ,please read Shipping Policy
RETURN
After receiving the goods, if there is any quality problem, we provide 30 natural days free return and exchange service.
Please take photos or videos as evidence and contact customer service to deal with it.
Returns for personal reasons other than quality problems require payment of shipping costs to deliver the goods to the designated address provided by us.
We will give you a refund after deducting the production cost and the cost of shipping our first shipment to you. (the production cost is usually 25% of the order amount).
Refund: 7-10 days to arrive your card
We will refund you through your previous payment channels.
For more details, please read Return and Exchange Policy
A small number of orders that are oversized items will be shipped via ocean shipping. Please see the "Shipping Policy" for more information.
If you have a related problem, please contact us at the first time. We will help you solve it promptly.
Our contact information:
Email: support@arialamps.com
Phone: +1 (909)291-5189
Whatsapp：+1 (909)291-5189
Q: I have a high ceiling? Can I customize the length of the rods or the length of the cord?
A: If the height of the ceiling is very high, you need to confirm the length of the rods, cord, and chain with our customer service.
Q: How long does it take to get shipping information?
A: A: Generally, the products will be handed over to the logistics company after processing. It will take 1-3 days to receive the logistics information after the products are handed over to the logistics company.
Q: Can I get a full refund because of quality issues?
A: We support full refunds due to quality issues. (Pictures are required as evidence)
We will also give you options.
1). We send you a new replacement product
2). If you don't like it anymore, we'll give you a full refund.
Q: Do you replace parts damaged during shipping free of charge?
A: Yes, we will give you free replacement parts if there is a defect in shipping or manufacturing. But you need to provide some photos and videos to prove the product is faulty.
Q: After I receive the lamp, can I return it if I don't like it?
A: We support a refund after you receive the product, but you need to ship it to our designated shipping address at your own expense, and we will start refunding after we receive the product. After checking that there is no problem, we will start refunding. Our refund will deduct our shipping cost and refund the principal amount of the product. To ensure your interest and reduce the loss, we have a good plan as follows. We will take pictures and video before shipping, and we will ship it to you after you are sure you like it, but you need to make a note or contact customer service support when you place your order to explain the situation.
Q: Why are your prices so cheap?
A: We focus on online sales. So our costs are reduced. Our products come from our factory. Therefore, we maintain reasonable prices while providing our customers with the highest standards of product quality.
Thank you for choosing our products! To ensure your peace of mind and provide you with high-quality products and services, we provide a 1-5 year warranty for each order. Please refer to the Warranty Policy for details.
We Are Factory
Installation Guide
COMPREHENSIVE CHANDELIER INSTALLATION GUIDES
To ensure a seamless experience, we provide detailed written and video guides to help customers successfully install their chandeliers. Our instructions are designed to be clear, practical, and easy to follow, catering to both DIY enthusiasts and professional installers.
Arialamps.com